Healthcare is still relationship driven and patient experience has become an important factor in the care of people. The definition of patient experience as defined by Wikipedia describes an individual’s experience of illness/injury and how healthcare treats them. Increasing focus on patient experience is part of a move toward today’s patient-centered care. This includes the [...]
Over the course of our 25-year history, RCA has built and maintained incredible relationships with our client partners, their staff and patients. These relationships have become deep-rooted because we value our partners, their vision and mission, and the causes that they are passionate about. Accordingly, we have made it a top priority to work closely [...]
As time approaches another Open Enrollment for the Healthcare Exchange, hospitals are reminded of the many people still uninsured who, even though they are eligible, are not utilizing the Healthcare Exchange. Who is still uninsured? Statistics show that 15 million men are uninsured in this country, half of which were non-elderly adults. Nearly a third [...]
The topic of rising deductibles that have come along with the implementation of the ACA is hard to avoid these days. In a report put out by the Kaiser Family Foundation, the average deductible is more than triple what it was a decade ago, which is seven times faster growth than wages have risen in [...]
Over the past three years, RCA has embraced changes that the Affordable Care Act has given us and instead of viewing them as challenges, we have found an opportunity to be at the forefront of it. As a Certified Application Counselor Organization, we provide education and assistance to our hospital client patients and general public [...]