At RCA we understand that the holidays can be a stressful time for your facility, especially within the current climate. However, we also know that our presence in your facility can be an incredible present because we seek to reduce your workload and stress level in all that we do. Our implementation, training, and business [...]
Ideally, your vendors provide you and your team with reports that are an integral tool to measure key performance indicators, assist with monitoring current processes and guide your monthly budgets and projections. Depending on your role in the Revenue Cycle (Business Office, Patient Access, CFO), customized and easy to understand data is necessary but often [...]
Experts in the field with effective and focused training The eligibility process is complex, difficult and ever-changing, which is why outsourcing this service has proven to be the most profitable decision for hospital systems large and small. Becoming an expert in the eligibility industry requires focused and systematic attention, defined as deliberate practice. To maintain [...]
How successful was your new vendor implementation? One thing RCA consistently hears from our new clients is how easy our implementation process was. RCA’s scalability and wealth of knowledge in the industry translates nationwide and our ability to exceed performance expectations, even in breakthrough states, is unprecedented in the industry. In a recent implementation, we [...]
Healthcare is still relationship driven and patient experience has become an important factor in the care of people. The definition of patient experience as defined by Wikipedia describes an individual’s experience of illness/injury and how healthcare treats them. Increasing focus on patient experience is part of a move toward today’s patient-centered care. This includes the [...]